Orders

Coupon isn’t working

Last Updated: December 16, 2024

You must apply coupons prior to completing your purchase. We will not offer refunds or price adjustments for failed coupon use. If you have questions or issues with a coupon code contact us right away. Coupon codes are not valid with special one-time offer upgrades. Coupons are not valid on special sale items and other...

How do I access my course?

Last Updated: May 12, 2025

Course access will depend upon whether it is instant or delayed access. Instant Access You will receive a second email with an access link. If you do not see this email within 30 minutes of purchase, please check your spam folder. We will attempt to keep a list of login links below. You will use...

How do I access my downloads?

Last Updated: December 16, 2024

Our new shop does not send download emails! You will find your downloads in your account. You can access your purchases here: https://lemonandlacepresets.com/account.php?action=order_status To download you’ll click the order number, then you’ll see each item in that order with a download arrow. That will open the download links. If you have a purchase from our...

Refund Policy

Last Updated: December 16, 2024

FOR DIGITAL ITEM PURCHASES: Due to the digital nature of our products, we have a no refund policy. However, we understand mistakes happen and we are here to help. With any issue you must first contact us and allows us the opportunity to work with you and solve the problem. This must be done within 30 days from the date...