FAQ

Do I have Lightroom Classic or CC?

Last Updated: December 16, 2024

Lightroom Classic: Preset panel is typically on the left.Lightroom CC: Preset panel is typically on the right.

How do I access my files?

Last Updated: December 16, 2024

In late March 2024 we changed our shop platform. Purchases prior to this are delivered via email. This download email does expire. We are happy to reset and resend your download email. Use the contact form and make sure to provide your purchase name, email, and/or order number. It is also helpful if you let...

How do I know if my Lightroom will work?

Last Updated: December 16, 2024

Adobe’s numbering system, naming and split of Lightroom to Classic and CC does add some confusion to the mix. LR 6.4 and 6.8 are actually Classic CC (it was called just CC at that time, but is not the CC of today), they are from 2017 I believe. It was October 2017 when we got...

My coupon isn’t working

Last Updated: December 16, 2024

You must apply coupons prior to completing your purchase. We will not offer refunds or price adjustments for failed coupon use. If you have questions or issues with a coupon code contact us right away. Coupon codes are not valid with special one-time offer upgrades. Coupons are not valid on special sale items and other...

Presets are not showing up.

Last Updated: October 25, 2025

The presets are imported, they just aren’t showing. This is due to how they were created and your particular Lightroom settings. Lightroom Classic In Lightroom click on Edit (win)/Adobe Lightroom (mac), then select Preferences. On the Presets tab under Visibility check the box next to “Show Partially Compatible Develop Presets”. Click Okay. Your presets should...

What is my Lightroom Version number?

Last Updated: December 16, 2024

The import steps you follow will depend upon the version of Lightroom. Mac OS: Choose Lightroom > About Adobe Photoshop Lightroom.Windows: Choose Help > About Adobe Photoshop Lightroom.

What Lightroom files do I need?

Last Updated: December 16, 2024

You should purchase Lightroom Presets if you own Lightroom on your desktop/laptop (Windows/Mac only).  You should purchase Mobile Presets if you do NOT own Lightroom CC. All presets can by synced to mobile via Lightroom CC 1.4+, therefore we sell Mobile Presets for those that do not own Lightroom and wish to only use the...